my account is active on another device

Q: my account is active on another device
A: your box MAC address has been changed
here will explain this problem

some chinese android box has no static mac address so when you power off and on your box the mac address will be changed this not good since you will get message : account is active on another device since when you log in for the first time to the box our apk will send your box mac address to our server where we stored to give you auto access next time you use the same box and our apk then after power off it will be changed then our system will dedect as account is active on another device … to help you solve this you can easy connect to https://q-hdtv.com/my-account/ then remove device here photo will explain how you do